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Facebook Group Guidelines

Welcome to the North Shore Mums Facebook Group! This is a space to connect, ask questions, share experiences, and support one another through every stage of the parenting journey. To keep it a positive and welcoming community, our team of volunteer moderators actively oversees the group.

Our moderator team reviews posts and comments regularly. Posts may be declined or removed if they do not meet these guidelines, and in some cases, members may be removed from the group. Please do not take it personally if a post is removed. Our goal is simply to keep the group a safe and helpful place for everyone.

How to report a post

If you spot something that does not belong, please use the “Report to Admins” option (the small downward arrow at the top right of the post). This is the fastest way to alert our team, and we will act on it as soon as we can.

Be kind and respectful

Some topics can be sensitive or divisive. When posting or responding, please be respectful of others’ opinions and approaches, even when they differ from yours. There is no room for rudeness, sarcasm or personal attacks in our community.

Please also avoid “rant” posts or “to the mum who...” style posts that call out individuals. If you witness something concerning in real life, we encourage you to report it to the appropriate authorities (such as security staff or police) rather than posting about it here.

Don't complain about businesses

If you have had a negative experience with a local business or company, please contact them directly so they can resolve the issue. Posting complaints in a public forum can have serious consequences for a business and only ever tells one side of the story.

North Shore Mums will remove negative comments when they are reported, but cannot be held responsible for comments made by members.

No business self-promotion

Our group is a place for mums to connect, not a platform for self-promotion.

If you run a business, please view the guidelines for promoting your business in the Facebook group.

Don't send unsolicited private messages to other members

Members must not send unsolicited private messages to other members. Anyone who contacts members directly without being invited will be removed from the group without warning.

If you receive an unsolicited message from a fellow member, please get in touch with us with the details.

Keeping shared content within the group

North Shore Mums is a closed community where members share personal information in confidence.

If a member uses content from the group to mock or embarrass others, or to damage the group’s reputation (whether on Facebook, in another group, or on a blog or website), they will be removed from the group.

Defamation

Any member who defames North Shore Mums, its team, or its members will be removed from the group immediately, and legal action may be pursued.

Defamation occurs when someone publishes information about a person, group, or business that damages their reputation. Before you post, please consider:

  • Information travels fast online and is difficult to retract once shared.
  • Others can screenshot and reshare your posts.
  • Is what you are sharing truthful and accurate? Do you have evidence to support it?
  • If you are sharing an opinion, use opinion-based language (such as “In my experience...” or “I believe...”) and make sure it is grounded in facts you can verify.
  • Think of yourself as a publisher. You carry the same responsibility for what you post as a journalist or editor would.

Be wary of medical advice

If you post a health question to the group, please keep in mind that responses are based on personal experiences rather than professional qualifications.

While community input can be helpful, it should never replace a consultation with a doctor or healthcare professional.

Below are some local health services that can provide qualified advice:

  • GP: For general medical concerns. The North Shore Mums Directory lists many medical and health professionals.
  • National Home Doctor Service: After-hours home visits by a GP, bulk billed with a valid Medicare Card. Available from 6pm on weeknights, 12pm on Saturdays, and all day on Sundays and public holidays. Phone: 13 7425 (13-SICK).
  • Health Direct: Immediate health advice over the phone, available 24 hours. Phone: 1800 022 222.
  • Poisons Information Centre: For questions about something that has been ingested. Phone: 13 11 26.
  • Pregnancy, Birth and Baby Helpline: For advice and counselling about pregnancy, birth and parenting in the first year. Phone: 1800 882 436.
  • Emergency: For serious or life-threatening illness or injury, call 000 or go to your nearest emergency department.

North Shore Mums accepts no responsibility for the advice given by members in the group.

No Vaccination posts

Vaccination is a topic that tends to generate strong debate. We ask that members refrain from posting about immunisation in the group. If you have questions, please consult a qualified medical professional or visit the Australian Government Department of Health website.

Don't post sensitive images

When sharing photos, please be mindful that some members may be sensitive to certain types of images.

If your post includes anything that could cause distress (such as insects or spiders, blood or wounds, heights, clowns or deceased animals), please add a “pic in comments” note to your post so that members can choose whether to view it.

Don't share personal information

For your safety and your family's safety, please do not share personal contact details such as phone numbers, email addresses, or home addresses in the group. We also ask that you avoid sharing your children’s full names, schools or childcare centres. Publishing personal information can pose genuine risks.

Don't post items for sale

North Shore Mums is not a selling group. If you have items to sell or give away, these Facebook groups may be a good fit:

Other posts that aren't permitted

The following types of posts are not allowed in the group. In many cases, there is a better place to share them:

  • Event listings: Please list your event in our What’s On section instead.
  • Positions vacant: Advertise your role through one of our E-newsletter & Facebook packages.
  • Market research & surveys (including school, university or business projects): Our Newsletter and Facebook packages are an effective way to reach respondents.
  • Fundraising: We are unable to verify the legitimacy of donation requests, so posts asking for money or goods donations are not permitted.
  • Real estate: Including selling, renting, house sitting or property searches.
  • Pet sitting: Requests or offers.
  • Babysitting and nanny services: Whether looking for work or looking for help. Find out how to find a babysitter or nanny on the North Shore.
  • Trading cards.
  • Voting or polls on behalf of external organisations.
  • Ingestible weight-loss products: Including milkshakes, supplements and tablets, particularly those promoted by network marketing companies.

Bloggers, writers and journalists

Posts in this group are shared in confidence and may not be used as the basis for an article, blog post, or any other published content. This applies to both professional and amateur writers.

If you would like to write a story drawing on content from the group, you must first request permission from us. If approved, you must also obtain written consent from the individual members whose posts or comments you wish to quote. Names should never be used without written permission. Anyone who does not respect members’ privacy will be removed from the group immediately.

If you spot a post that does not belong, please click the “Report post to group admins” arrow at the top right of the post. It takes just a moment and helps us keep the group running well for everyone.