What should a Business Hour post contain?

What to include

Every Business Hour post must contain all of the following:

Company name This is essential. Our moderators verify every post against our advertiser records, so your post will not be approved if the business name cannot be matched. Make sure it is clearly visible in your post.

Description Write an engaging description of your business, services, and any current promotions. You are competing with many other businesses during this hour, so make it personal, exciting, and genuinely valuable to our community.

One link Include one link to your website or social media. Copy and paste it directly from your browser's address bar to avoid any formatting or tracking issues.

Contact details Include an email address or mobile number so members can get in touch directly.

Image(s) or video Every post should include a visual. You can add up to four photos, or one video or reel.

What is not allowed

Do not encourage comments on your post. Asking members to comment bumps your post unfairly to the top of the feed at the expense of other businesses. This includes:

• Asking for feedback on a new idea
• Offering a free sample
• Running a competition or giveaway

Job ads are not permitted during Business Hour.

Before you hit submit, check:

• Your business name matches your advertiser account
• All links are working and pointing to the right place
• Your spelling, grammar and punctuation are correct
• Your image or video is the right one
• Your pricing, offer and contact details are accurate and current

We strongly recommend writing your post in a notes app or document first so you can proofread it before copying it across.

Editing policy

Once Business Hour closes at 9pm, posts cannot be edited.

Any post that is edited after 9pm will be declined by our admin team, which will result in the post being permanently deleted from the group. This is a limitation of how Facebook handles post edits and is outside our control.

When an edited post is approved after Business Hour ends, it bumps back to the top of the feed. This is unfair to all other participants, which is why we have a zero-tolerance policy on post edits once the hour has closed.

If you spot an error during Business Hour, correct it before 9pm.

Ready to make your post shine?

Now that you know the rules, make sure your post stands out and gets results. Read our tips and case studies here.