Not sure if your post was published? Let's troubleshoot that...
Business Hour is only for members who advertise on our website - you must either have a current listing in the Directory or have done some other advertising with us in the last 12 months.
Search for it
If you're not sure if it was approved, we suggest you search for it:
- Use the Search function (magnifying glass)
- Click on the three dots at the top right corner, then click Your Content. This will display all the posts you have made in the group.
I got a notification that my Business Hour post was rejected
There are possibly two reasons for this:
- We searched your company name in our system, and your business name did not appear.
- Did you misspell it?
- Do you have an active listing in the Directory?
- Was your last advertising campaign over 12 months ago?
- The company name was not listed in the post. Please ensure you include your company name in the post! This is important so our members know who you are, and so our busy moderators can find you in our system to approve.
I submitted a post, but it didn't publish
We have been made aware of a few occasions when Facebook AI removes Business Hour posts before submitting them to our moderators for approval.
This seems to happen when Facebook automatically flags posts as 'selling posts. ' This means they don't come through to the admin team to approve and are never published. It's a glitch with Facebook, and we have no control over it.
If you notice that your post has been submitted as a sales post, it is best to delete it and start again. It may help if you don't include the words 'sale' or the $ or # in the post.