---
title: I'm having issues listing my business or event. Can you help?
description: On the odd occasion, there can be technical glitches when submitting a business or event listing
---
[Skip to content](https://help.northshoremums.com.au/knowledge/technical-issues#main-content)
English
Show submenu for translations
[Contact us](https://help.northshoremums.com.au/knowledge/kb-tickets/new?hsLang=en)
![NSM logo - White.png\]](https://help.northshoremums.com.au/hs-fs/hubfs/NSM%20logo%20-%20White.png?height=40&name=NSM%20logo%20-%20White.png)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact us](https://help.northshoremums.com.au/knowledge/kb-tickets/new)
- Go to our website: northshoremums.com.au
Go to our website: northshoremums.com.au
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Centre](https://help.northshoremums.com.au/knowledge?hsLang=en)
2. [Directory](https://help.northshoremums.com.au/knowledge/directory?hsLang=en)
3. [Payment](https://help.northshoremums.com.au/knowledge/directory?hsLang=en#payment)
# I'm having issues listing my business or event. Can you help?
## On the odd occasion, there can be technical glitches when submitting a business or event listing
If you're having issues submitting a listing to our Directory or the What's On section, we're sorry for the trouble.
We want to help you get your listing live on our website ASAP!
#### Troubleshooting technical issues
To give you the best chance of success, please check the following points:
- **Device:** When submitting a listing, we highly recommend you do this from your computer or laptop, rather than a tablet or mobile phone. Although it's possible to submit via all methods, it's much quicker and easier to do so on a computer.
- **Browser:** We suggest you use one of the most popular website browsers, like Google Chrome or Safari.
- **Caching:** There can sometimes be a rare caching issue, so clear your cache and try again.
- **Chrome** \> Clear Browsing Data
- **Safari** \> Preferences \> Advanced \> Check 'Show Develop menu in menu bar'. Then, from the top menu, click Develop \> Empty Caches (drop-down menu). [More details.](https://www.businessinsider.com.au/how-to-clear-cache-on-safari-browser?r=US&IR=T)
#### Let us know!
If you are having issues, we would appreciate it if you could let us know what went wrong. The more information you can provide, the better! Please let us know which form you were filling out, what the glitch was, and, if you have it, a screenshot.
We will then escalate it to our Web Designer, who can look further into it.
- [Facebook Group](https://help.northshoremums.com.au/knowledge/facebook-group?hsLang=en#main-content)
- [Group Guidelines](https://help.northshoremums.com.au/knowledge/facebook-group?hsLang=en#group-guidelines)
- [Connect with us](https://help.northshoremums.com.au/knowledge/facebook-group?hsLang=en#connect-with-us)
- [Anonymous Posts](https://help.northshoremums.com.au/knowledge/facebook-group?hsLang=en#anonymous-posts)
- [Business Hour](https://help.northshoremums.com.au/knowledge/business-hour?hsLang=en)
- [Directory](https://help.northshoremums.com.au/knowledge/directory?hsLang=en#main-content)
- [Getting started with a listing in the Directory](https://help.northshoremums.com.au/knowledge/directory?hsLang=en#getting-started-with-a-listing-in-the-directory)
- [Tips for your Directory Listing](https://help.northshoremums.com.au/knowledge/directory?hsLang=en#tips-for-your-directory-listing)
- [Payment](https://help.northshoremums.com.au/knowledge/directory?hsLang=en#payment)
- [Advertising](https://help.northshoremums.com.au/knowledge/advertising?hsLang=en#main-content)
- [Advertising Options](https://help.northshoremums.com.au/knowledge/advertising?hsLang=en#advertising-options)
- [Reach & Readership](https://help.northshoremums.com.au/knowledge/advertising?hsLang=en#reach-readership)
- [Articles](https://help.northshoremums.com.au/knowledge/advertising?hsLang=en#articles)
- [What's On](https://help.northshoremums.com.au/knowledge/whats-on?hsLang=en)
- [Registration & Login](https://help.northshoremums.com.au/knowledge/registration-login?hsLang=en)
- [Website](https://help.northshoremums.com.au/knowledge/website?hsLang=en)
[](https://www.northshoremums.com.au/)
North Shore Mums Help Centre
Copyright © 2026, North Shore Mums